Job Description
Join our award-winning SaaS company immediately! Nashville's fastest-growing tech firm seeks a Senior Customer Success Manager to drive client retention and growth. This urgent opening requires an experienced professional who can onboard new accounts, develop strategic relationships, and maximize product adoption. Enjoy competitive compensation, flexible remote options, and a dynamic team environment. Start your new career in 48 hours!
Responsibilities
- Onboard new enterprise clients with structured implementation plans
- Develop and maintain executive-level client relationships
- Identify upsell/cross-sell opportunities through usage analytics
- Resolve complex technical and business client issues
- Collaborate with product team to relay client feedback
- Drive quarterly business reviews with key accounts
- Champion customer advocacy programs and case studies
Qualifications
- 5+ years B2B SaaS customer success experience
- Proven track record of exceeding retention targets
- Expertise in CRM platforms (Salesforce/HubSpot)
- Strong analytical skills with data-driven decision making
- Exceptional communication and presentation abilities
- Experience managing enterprise accounts ($50K+ ARR)
- Ability to thrive in fast-paced startup environments
- Relevant certifications (CSM, TSIA) preferred