Job Description
Join our dynamic team as an Immediate Hire Remote IT Support Specialist based in Fresno, CA. We're seeking tech-savvy professionals to provide exceptional remote technical support to our growing client base. This direct hire opportunity offers competitive compensation, full benefits, and the flexibility of remote work while serving the Fresno community.
Why join us?
- Immediate start date
- Direct hire with full benefits package
- Remote-first culture with flexible hours
- Career advancement opportunities
- Competitive salary and performance bonuses
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve complex system problems for enterprise clients
- Document all support tickets, solutions, and customer interactions in CRM systems
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Conduct remote system audits and security vulnerability assessments
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support or system administration
- CompTIA Network+ and Security+ certifications (or equivalent experience)
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with network, hardware, and software issues
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work independently with minimal supervision
- Valid California driver's license (for occasional on-site visits)