Job Description
We're urgently seeking a talented Remote IT Support Specialist to join our dynamic team in Mesa, AZ. This direct hire position offers immediate start and competitive compensation. As a key member of our IT department, you'll provide critical technical support to our growing client base while enjoying the flexibility of remote work. If you're a proactive problem-solver with a passion for technology, apply now and become part of our innovative team!
Responsibilities
- Deliver remote technical support for hardware, software, and network issues
- Manage ticket systems and prioritize incident resolution
- Conduct system updates, patches, and security protocols
- Document all IT processes and maintain knowledge base
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system performance and optimize workflows
- Provide end-user training and troubleshooting guidance
Qualifications
- 3+ years of IT support experience in remote environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS/Linux operating systems
- Strong knowledge of cloud services (AWS, Azure, GCP)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, ServiceNow)
- Valid US driver's license and reliable internet connection