Job Description
Join our dynamic IT team in Fresno as an Immediate Hire IT Support Specialist with full visa sponsorship! We're seeking a dedicated professional to provide critical technical support to our growing client base. This is your opportunity to launch your career in a forward-thinking tech company while securing immediate employment authorization. Enjoy competitive benefits, flexible work arrangements, and ongoing professional development opportunities. Apply today – positions fill fast!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage helpdesk tickets and resolve user issues within SLA timeframes
- Deploy and configure workstations, laptops, and mobile devices
- Monitor system performance and implement security protocols
- Document IT procedures and create technical knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Train end-users on new technologies and system updates
Qualifications
- Associate's degree in IT, Computer Science, or equivalent experience
- 1-3 years in technical support or helpdesk environment
- Proficiency in Windows OS, Microsoft Office 365, and cloud services
- Strong troubleshooting skills for network connectivity issues
- Experience with Active Directory, DHCP, DNS configurations
- Valid driver's license and reliable transportation
- Eligible for visa sponsorship (H-1B, O-1, etc.)
- CompTIA A+ or Network+ certification preferred