Job Description
Join our dynamic team at TechSolutions Inc. as an Immediate Hire IT Support Specialist in Raleigh, NC. We're seeking a tech-savvy professional to deliver exceptional IT support and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment. Start immediately and make an impact!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets with SLA adherence and customer satisfaction focus
- Deploy and configure workstations, peripherals, and cloud services
- Document IT procedures and maintain asset inventory systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct cybersecurity awareness training for employees
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent technical expertise
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with hardware and software diagnostics
- Excellent communication abilities and customer service mindset
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to work independently and prioritize critical incidents