Job Description
Join our dynamic team immediately! TechSolutions Pro is seeking an IT Support Specialist to deliver exceptional technical assistance to our clients in Raleigh Nc, IL. This direct-hire position offers competitive compensation and rapid onboarding for qualified candidates. If you're ready to hit the ground running and advance your career in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage network infrastructure (routers, switches, firewalls)
- Document incidents, solutions, and asset inventory
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and security protocols
- Train end-users on technology best practices
Qualifications
- Associate's degree in IT or equivalent experience
- 3+ years in desktop/network support
- CompTIA A+/Network+ certification required
- Proficiency in Active Directory and cloud services
- Strong diagnostic and problem-solving skills
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)