Job Description
Join our dynamic team immediately as an IT Support Specialist in Omaha! We're seeking a tech-savvy professional to provide critical support and drive innovation. This urgent opening offers immediate onboarding and competitive compensation. If you're passionate about solving technical challenges and thrive in fast-paced environments, apply today to start your career with us!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage helpdesk ticketing system and resolve incidents within SLA
- Collaborate with cross-functional teams on IT infrastructure projects
- Document processes and create knowledge base articles
- Monitor system performance and proactively address security vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+/Network+ certification or equivalent technical degree
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills with hardware/software issues
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation