Job Description
Join our dynamic team immediately as an IT Support Specialist in New Orleans! We're urgently seeking a tech-savvy professional to resolve system issues, deploy hardware/software, and ensure seamless operations. This is your chance to make an instant impact in a fast-paced environment. If you're ready to start tomorrow, apply today!
Responsibilities
- Diagnose and resolve hardware/software/network issues for 200+ users
- Deploy and configure desktops/laptops across multiple departments
- Manage Active Directory, Office 365, and cloud infrastructure
- Create technical documentation and SOPs for IT processes
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and conduct system audits
- Provide Tier-2 support escalation for complex technical problems
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong knowledge of cloud services (Azure/AWS) preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills
- Ability to prioritize tasks in high-pressure situations