Job Description
Are you looking for immediate hire jobs in Detroit, Georgia? Apex Digital Solutions is urgently hiring a dedicated IT Support Specialist to join our growing team. We offer a competitive salary, comprehensive benefits, and the opportunity to make an impact immediately.
In this role, you will be the first point of contact for technical support, ensuring our systems run smoothly and efficiently. If you are an experienced technician ready for a new challenge, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop for employees.
- Install, configure, and troubleshoot hardware and software, including Windows, macOS, and mobile devices.
- Manage network connectivity and security protocols to ensure data integrity and system availability.
- Conduct regular system maintenance and perform software updates to prevent downtime.
- Document all technical issues and resolutions in the ticketing system for future reference.
- Assist in the procurement and deployment of new hardware and peripherals.
- Train end-users on best practices for technology use and security awareness.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or related field preferred.
- 1-3 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with network concepts (LAN, WAN, IP addressing, routers, and switches).
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is a plus but not mandatory for immediate consideration.