Job Description
Join TechSprint Solutions for an immediate hire opportunity in Atlanta! We're seeking a dynamic IT Support Specialist to join our innovative team. This urgent opening offers competitive compensation, comprehensive benefits, and the chance to make an immediate impact in a fast-paced tech environment. If you're ready to hit the ground running and advance your career, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across 500+ endpoints
- Implement and maintain cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on infrastructure optimization projects
- Document IT processes and create knowledge base articles
- Manage vendor relationships for IT equipment and services
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows OS, Active Directory, and cloud services (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong troubleshooting skills with network infrastructure (routers, switches, firewalls)
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Excellent communication skills and ability to train non-technical staff
- Ability to work flexible hours including occasional on-call rotation