Job Description
Join TechSolutions Inc. for an immediate opportunity to launch your career in Phoenix's thriving tech hub! We're seeking a dynamic IT Support Specialist to join our growing team and deliver exceptional technical solutions to our clients. With rapid expansion in both Arizona and Texas, this role offers unparalleled growth potential and the chance to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Start your journey with us today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain IT infrastructure including servers and cloud services
- Create technical documentation and SOPs for team scalability
- Collaborate with cross-functional teams to optimize IT workflows
- Maintain inventory of IT assets and manage procurement processes
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Active Directory, Azure AD, and O365 management
- Strong troubleshooting skills for Windows/macOS systems
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to work flexible hours including weekends for critical incidents