Job Description
Join our dynamic IT team in the heart of Las Vegas! We're seeking an immediate hire IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers rapid onboarding and immediate impact in a collaborative environment. If you're passionate about technology and thrive in fast-paced settings, apply now to start your career with us!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, security, and connectivity problems
- Manage user accounts and permissions in Active Directory
- Document all IT activities in ticketing systems and knowledge base
- Deploy and configure new equipment including printers, scanners, and peripherals
- Assist with cybersecurity protocols and patch management
- Collaborate with vendors for escalated technical issues
Qualifications
- 2+ years of hands-on IT support experience
- Proficiency in Windows OS (10/11) and Microsoft 365
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Zendesk)
- A+ or CompTIA Network+ certification preferred
- Excellent troubleshooting and customer service skills
- Ability to work flexible hours including occasional weekends