Job Description
Join our dynamic team in Houston and start working immediately! Houston Tech Solutions is a rapidly growing tech firm seeking a proactive IT Support Specialist to join our workforce right away. This is your chance to launch your career in a fast-paced environment where your skills make an immediate impact.
We offer competitive compensation, comprehensive benefits, and a culture that values innovation and professional growth. If you're ready to hit the ground running and contribute to cutting-edge projects, this opportunity is for you.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams on technology implementations
- Conduct routine system backups, updates, and security audits
- Train users on new technologies and best practices
Qualifications
- 2+ years of experience in IT support or helpdesk roles
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- CompTIA A+ or Network+ certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Excellent verbal/written communication and customer service skills
- Ability to work independently and prioritize multiple tasks