Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career with an immediate hire opportunity in Dallas! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of Dallas' tech hub. Apply today and start making an impact immediately!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Deploy and configure workstations, laptops, and peripherals
- Document incidents, resolutions, and asset management in ITSM systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on technology best practices and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT support experience in a corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and network troubleshooting
- Strong knowledge of cloud platforms (Azure/O365) preferred
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced setting
- Valid driver's license for occasional on-site support