Job Description
Join our dynamic team in Detroit and start working immediately! We're seeking a highly skilled IT Support Specialist to provide critical technical support across our organization. This contract position offers competitive pay, flexible scheduling, and the opportunity to make an immediate impact in a fast-paced environment. If you're ready to hit the ground running and solve complex technical challenges, we want to hear from you today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and configure new workstations and mobile devices
- Manage Active Directory, Office 365, and cloud infrastructure
- Document technical procedures and maintain accurate IT asset records
- Collaborate with cross-functional teams to resolve escalated incidents
- Implement security protocols and ensure compliance with company policies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Group Policy, and Office 365 administration
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation