Job Description
We're seeking an IT Support Specialist to join our dynamic team in Charlotte, NC. This immediate hire contract role offers the opportunity to make an immediate impact while gaining valuable experience in a fast-paced tech environment. You'll be responsible for troubleshooting hardware/software issues, maintaining network infrastructure, and providing exceptional user support. If you're a tech-savvy professional ready to hit the ground running, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across 150+ endpoints
- Manage Active Directory accounts and group policies
- Deploy and maintain network equipment (routers, switches, firewalls)
- Create and maintain technical documentation
- Provide remote and on-site user support
- Implement security protocols and compliance measures
- Collaborate with vendors for hardware/software procurement
Qualifications
- 2+ years of IT support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS and Microsoft 365
- Experience with ticketing systems (ServiceNow preferred)
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- Ability to lift 30lbs for equipment maintenance
- Valid NC driver's license required