Job Description
Join our dynamic team at TechFlow Solutions as an Immediate Hire IT Support Specialist. We're seeking a tech-savvy professional to provide exceptional technical support to our Atlanta-based clients. This contract-to-hire role offers rapid onboarding and immediate impact in a fast-paced environment. Enjoy competitive compensation, flexible scheduling, and the opportunity to showcase your technical expertise while working with cutting-edge technology.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Diagnose and resolve complex system problems across Windows/macOS environments
- Manage ticket queues and SLAs using ServiceNow platform
- Deploy and configure cloud solutions including Microsoft 365
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, SCCM, and virtualization technologies
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call support
- Valid Georgia driver's license required for occasional client site visits