Job Description
Join our dynamic IT team in El Paso, TX, and take advantage of our immediate visa sponsorship program for qualified international professionals. We're seeking a skilled IT Support Engineer to maintain our infrastructure and deliver exceptional technical support to users across the organization. This is a rare opportunity to secure a full-time role with competitive benefits and relocation assistance. Apply today and start your career in the heart of Texas!
Responsibilities
- Install, configure, and maintain hardware/software systems across 150+ workstations
- Provide Tier 2/3 technical support for network, security, and cloud systems
- Implement cybersecurity protocols and monitor threat detection systems
- Collaborate with vendors to resolve complex hardware and software issues
- Document IT procedures and create knowledge base articles
- Manage Active Directory, VPN, and remote access solutions
- Support Azure cloud infrastructure and hybrid cloud initiatives
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in enterprise environments
- Strong knowledge of Windows Server, Active Directory, and Azure
- Certifications (CompTIA Network+, Security+, or Microsoft Azure AZ-900) preferred
- Experience with VPN/firewall configuration and network troubleshooting
- Ability to troubleshoot hardware, software, and connectivity issues
- Excellent communication skills and customer service aptitude
- Eligible for US work authorization (visa sponsorship available for qualified candidates)