Job Description
Join our dynamic team at GlobalConnect Solutions as a Customer Success Manager in Seattle! We're seeking multilingual professionals to support our international client base. This immediate hire position offers visa sponsorship and a welcoming environment for foreign talent. Help clients maximize their success while growing your career in one of America's most vibrant tech hubs.
Why Apply?
• Visa sponsorship available
• Relocation assistance provided
• Competitive salary + performance bonuses
• Comprehensive health benefits
• Professional development stipend
Responsibilities
- Manage relationships with international clients across North America and Asia
- Develop and execute customer success plans to drive adoption and retention
- Collaborate with sales and product teams to address client needs
- Track and analyze customer health metrics to proactively identify risks
- Create multilingual support materials (English, Japanese, Mandarin)
- Facilitate quarterly business reviews with key accounts
- Train clients on product features and best practices
Qualifications
- Bachelor's degree in Business, Communications, or related field
- 3+ years in customer success, account management, or support roles
- Fluency in English + proficiency in Japanese or Mandarin
- Experience with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Valid work authorization in the US (visa sponsorship available)