Job Description
Join Pittsburgh Tech Solutions as a Remote Customer Support Specialist and launch your career without needing a degree! We're seeking empathetic, tech-savvy individuals to provide exceptional service to our clients while working from anywhere in the Pittsburgh metro area. Enjoy competitive pay, comprehensive benefits, and a flexible remote-first culture where your skills matter more than your diploma. Perfect for career changers and motivated self-starters!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional problem-solving skills
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and contribute to customer retention strategies
- Participate in ongoing training to master new technologies and processes
- Monitor customer satisfaction metrics and implement improvement suggestions
- Adhere to data security protocols and company compliance standards
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Self-motivated with reliable home internet connection
- Pittsburgh area residency preferred