Job Description
Join our dynamic team as an Immediate Hire Customer Support Specialist at Apex Solutions Ltd! We're seeking a proactive professional to deliver exceptional service to our growing client base. This urgent opening requires immediate availability and offers a competitive salary with rapid onboarding. Ideal for candidates seeking career growth in a fast-paced tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Manage ticket systems and document interactions in CRM platforms
- Collaborate with technical teams to resolve complex issues
- Identify process improvements and implement proactive solutions
- Maintain 95%+ customer satisfaction metrics
- Train on proprietary systems within first week of hire
Qualifications
- Minimum 2 years in customer support or tech support roles
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Immediate availability for full-time onboarding
- Exceptional problem-solving and communication skills
- Ability to work under pressure during peak demand periods
- Basic SQL knowledge preferred
- UK work authorization required