Job Description
Join Nashville Tech Solutions as an Immediate Hire Customer Support Specialist and become part of our dynamic team! We're seeking motivated individuals to deliver exceptional service to our growing client base. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to grow with a leading tech firm in Nashville's thriving business district. No experience required—we provide paid training!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot software/hardware problems
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Continuously update product knowledge through ongoing training
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends if needed
- Proficiency with Microsoft Office and basic tech troubleshooting
- Customer service experience (0-2 years welcome)
- Positive attitude and adaptability in fast-paced environments
- Valid U.S. work authorization and reliable transportation