Job Description
Join our dynamic team at Peak Solutions Group as an Immediate Hire Customer Support Specialist! We're seeking a motivated individual to provide exceptional service to our clients in Colorado Springs. This full-time, on-site role offers immediate start for qualified candidates eager to make an impact in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our innovative tech solutions company. Don't miss this chance to launch your career with a forward-thinking employer committed to employee success.
Responsibilities
- Deliver prompt and professional customer support via phone, email, and chat
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain accurate case records in CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Identify and escalate product improvement opportunities
- Contribute to knowledge base articles and training materials
- Meet performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years of customer support experience in tech industry
- Strong problem-solving abilities with technical aptitude
- Excellent written and verbal communication skills
- Proficiency with CRM software and ticketing systems
- Ability to work in fast-paced environment with shifting priorities
- Valid Colorado driver's license (for occasional client visits)
- Availability to work flexible shifts including weekends