Job Description
Join our dynamic team immediately! Peak Solutions Group is seeking a Customer Support Specialist to start within 48 hours. This is a rare opportunity to join a rapidly growing tech firm with competitive benefits and career growth paths.
As a key member of our support team, you'll resolve client inquiries, troubleshoot technical issues, and deliver exceptional service. This role offers immediate onboarding with full training provided.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document cases accurately in CRM system (Salesforce)
- Collaborate with technical teams to escalate complex issues
- Identify process improvement opportunities
- Contribute to knowledge base documentation
- Maintain high customer satisfaction scores (CSAT >90%)
Qualifications
- Minimum 1 year customer service experience
- Proficiency with ticketing systems (Zendesk preferred)
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced environment
- High school diploma; associate's degree preferred
- Available for flexible shifts including weekends
- US work authorization required