Job Description
Are you looking for an immediate start? Apex Tech Solutions is currently holding a Hiring Event in Omaha, NE! We are expanding our team and looking for passionate Customer Success Specialists to join us immediately.
We offer a competitive benefits package, paid training, and a supportive environment where your career can grow. Whether you are looking for a full-time career change or a temporary role with the potential for permanent employment, we want to hear from you.
Why Join Us?
- Immediate hiring decisions during our event.
- Weekly pay and performance bonuses.
- Health, dental, and vision insurance from day one.
- Modern office environment in the heart of Omaha.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Act as the primary point of contact for clients, providing technical support and product guidance.
- Document all customer interactions and account updates accurately in our CRM system.
- Identify and escalate complex issues to senior management while attempting to resolve them independently.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Build strong relationships with clients to ensure retention and loyalty.
- Participate in daily stand-ups and team training sessions.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Previous experience in customer service, technical support, or call center environments.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced, dynamic environment.
- Basic troubleshooting skills and a tech-savvy mindset.
- Reliable transportation and ability to work on-site in Omaha.