Job Description
Join our dynamic team at Coastal Solutions Group as an Immediate Hire Customer Service Specialist in Virginia Beach! We're seeking passionate individuals to deliver exceptional customer experiences and drive our company's growth. This direct hire position offers competitive compensation, comprehensive benefits, and a supportive work environment. If you're ready to launch your career with a forward-thinking organization, apply now!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with sales team to identify upsell opportunities
- Maintain accurate customer records in database
- Train new customer service agents on company protocols
- Analyze customer feedback to improve service quality
- Support marketing initiatives through customer engagement
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Basic knowledge of retail industry best practices
- Valid Virginia driver's license (required for occasional field visits)