Job Description
Join GlobalConnect Solutions, a leader in telecommunications, for an immediate full-time opportunity in our San Antonio office. We're seeking a dynamic Customer Service Specialist to join our growing team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Start your career with us today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot service disruptions
- Process orders and update customer accounts accurately
- Document interactions and maintain detailed case notes
- Collaborate with technical support teams for complex issues
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Proficient with CRM software and MS Office Suite
- Bilingual (English/Spanish) is highly desirable