Job Description
Join our dynamic team immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences for our Sacramento clients. This urgent opening offers immediate onboarding for the right candidate. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of downtown Sacramento.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing, shipping, and product issues with 95% first-contact resolution
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with technical support team for complex troubleshooting
- Document customer feedback and implement process improvements
- Meet/exceed monthly KPIs for satisfaction and resolution times
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, immediate-start role
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional weekends during peak seasons