Job Description
Join our dynamic team in the heart of New Orleans! We're seeking energetic Customer Service Specialists for immediate contract positions. Perfect for professionals seeking flexible work arrangements in the vibrant Big Easy. Enjoy competitive hourly rates and the opportunity to work with top-tier clients while experiencing the city's unique culture.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalated cases
- Meet daily performance metrics for call handling and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong typing speed (40+ WPM)
- Residency in New Orleans metropolitan area