Job Description
Join our dynamic team in Minneapolis, TX for an immediate full-time customer service opportunity! We're seeking passionate professionals to deliver exceptional support experiences while driving our mission forward. This direct hire position offers competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates ready to make an impact from day one.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision plans
- 401(k) with company match
- Paid time off & flexible scheduling
- Professional development stipend
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve complex customer inquiries with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed KPIs for resolution time and customer satisfaction
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce/HubSpot)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays