Job Description
Join Miami Innovations Group immediately as a Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional client experiences in our fast-paced tech environment. This urgent full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding. Perfect for candidates ready to start within 72 hours. Apply today to join our award-winning team in the heart of downtown Miami!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with 95% accuracy
- Collaborate with sales team to upsell premium services
- Maintain detailed customer records in CRM system
- Meet/exceed monthly customer satisfaction targets
- Support product launches with rapid training implementation
- Participate in daily team performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Exceptional bilingual English/Spanish communication skills
- Ability to work flexible shifts including weekends
- Proven problem-solving with conflict resolution skills
- Quick learner with adaptability to new technologies
- Valid Florida driver's license (if field visits required)