Job Description
Immediate opportunity available! Join our dynamic team in Louisville, KY as a Customer Service Specialist. We're seeking motivated individuals who can start within 48 hours. This role offers competitive pay, comprehensive benefits, and a supportive work environment. Perfect for candidates ready to hit the ground running and make an immediate impact.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with exceptional professionalism
- Resolve billing inquiries and technical support issues using CRM systems
- Document all interactions accurately in Salesforce database
- Collaborate with technical teams to escalate complex customer concerns
- Maintain 95% customer satisfaction rate through empathetic communication
- Participate in ongoing product training to stay current with service offerings
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience in call center environment
- Proficiency with Salesforce or similar CRM platforms
- Excellent verbal communication and conflict resolution skills
- Ability to multitask in fast-paced setting with minimal supervision
- Available to work flexible shifts including weekends
- Must pass background check and drug screening immediately