Job Description
Join our dynamic team immediately at Coastal Connect Solutions! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences in our Long Beach headquarters. This full-time role offers rapid onboarding and immediate impact. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth matters. If you're ready to dive into a rewarding career with a company that values your contribution, apply today!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in CRM systems
- Collaborate with tech team to escalate complex cases
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction score
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Spanish bilingual preferred