Job Description
Join our dynamic team in Las Vegas for an immediate contract opportunity! Nevada Solutions Group is seeking a Customer Service Specialist to deliver exceptional experiences for our clients. This is a high-impact role requiring quick adaptation and outstanding communication skills. Enjoy competitive pay, flexible scheduling, and the chance to work with industry leaders in a fast-paced environment. Start your new career journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with efficiency and empathy
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain 95% customer satisfaction score through quality interactions
- Participate in daily team huddles and performance reviews
Qualifications
- Minimum 6 months customer service experience
- Proficiency with Zendesk or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Must pass background check and drug screening