Job Description
Join our dynamic team in Virginia Beach for an immediate full-time opportunity! Coastal Solutions Group is urgently seeking a Customer Service Specialist to deliver exceptional client experiences. This high-impact role offers rapid onboarding and competitive compensation in a supportive environment. If you're a proactive communicator ready to make an immediate impact, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage CRM system to document interactions and track resolution metrics
- Collaborate with sales and support teams to address complex issues
- Process orders, returns, and service requests with accuracy
- Identify upsell opportunities to enhance client retention
- Maintain detailed records of all customer communications
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Salesforce or similar CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask and prioritize in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings or weekends as needed
- Positive attitude with commitment to excellence