Job Description
Join our dynamic team in Cleveland and start working immediately! We're seeking a highly motivated Customer Service Specialist to provide exceptional support to our growing client base. This urgent contract position offers competitive pay and a fast-paced environment where your skills make an immediate impact.
Perfect for candidates ready to hit the ground running, this role combines daily problem-solving with relationship-building opportunities. Enjoy flexible scheduling while delivering outstanding service that drives customer loyalty.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and satisfaction
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with Microsoft Office and CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-pressure situations
- High school diploma or equivalent; associate's degree preferred
- Flexible availability including evenings/weekends if needed
- Strong problem-solving and conflict resolution abilities