Job Description
Join our dynamic team in Cleveland as an Immediate Hire Customer Service Specialist! We're seeking a motivated professional to deliver exceptional client experiences in a fast-paced environment. This temporary role offers immediate start date and potential for permanent placement based on performance. Enjoy competitive pay, comprehensive training, and a collaborative workplace culture.
Why Apply?
- Start work immediately
- Competitive hourly compensation
- Paid training program
- Modern downtown Cleveland location
- Performance-based advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues using CRM tools and established protocols
- Document interactions accurately in customer management systems
- Collaborate with support teams to resolve complex customer concerns
- Maintain high customer satisfaction metrics through quality service delivery
- Participate in continuous improvement initiatives for service processes
Qualifications
- Minimum 1 year customer service experience in a call center or support role
- Strong communication skills with clear verbal and written abilities
- Proficiency with Microsoft Office and customer service software
- Ability to multitask and prioritize tasks in high-volume environments
- Problem-solving mindset with attention to detail
- Flexibility to work rotating shifts including weekends
- High school diploma or equivalent required