Job Description
Join our dynamic team at Baltimore Tech Solutions and kickstart your career in customer service! We're hosting a hiring event in Baltimore, MD, seeking motivated Entry-Level Customer Service Specialists to deliver exceptional experiences. No experience required – we provide comprehensive training and growth opportunities. Work in a modern, supportive environment with competitive benefits and flexible scheduling. Perfect for recent graduates or career changers looking to build professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns using problem-solving techniques and product knowledge
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including response times and satisfaction scores
- Continuously improve processes through feedback and training
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and commitment to customer satisfaction
- Ability to work flexible hours including weekends
- Willingness to complete paid training program
- Valid work authorization in the United States