Job Description
Urgent Opening: Start Immediately! Join our award-winning team in Raleigh Nc, IL as a Customer Service Specialist. We're seeking motivated individuals for direct hire positions with competitive benefits and growth opportunities. No experience necessary—full training provided!
Global Solutions Inc. is a leader in customer experience innovation, serving Fortune 500 clients nationwide. Our Raleigh Nc facility offers a modern, collaborative environment with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams on process improvements
- Maintain compliance with company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Detail-oriented with problem-solving aptitude
- Valid Illinois driver's license if field visits required