Job Description
Are you ready to kickstart your career with an immediate start? Apex Digital Solutions is looking for motivated Entry Level Customer Service Representatives to join our team in Oklahoma City. We pride ourselves on being a top employer and offer a comprehensive training program designed to help you succeed without requiring prior experience.
In this role, you will be the friendly voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a positive customer experience. If you are a quick learner with a positive attitude, we want to hear from you!
Responsibilities
- Handle incoming customer calls and emails professionally and efficiently.
- Resolve customer complaints and issues with empathy and accuracy.
- Process orders, returns, and refunds accurately using our CRM software.
- Document all customer interactions and account information in our database.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the sales and technical team to ensure service excellence.
Qualifications
- High school diploma or equivalent required.
- No prior customer service experience is necessary; we provide full training.
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable internet connection and home office setup (if remote).