Job Description
Join our dynamic team at Mountain Peak Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in Colorado Springs' thriving tech sector. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Start your new journey today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and precision using CRM tools
- Document interactions accurately in Salesforce and internal systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Proactively identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Excellent written/verbal communication skills
- Available for flexible shifts including weekends