Job Description
Join our award-winning team as an Entry-Level Customer Service Representative and kickstart your career in Detroit! No prior experience required – we provide comprehensive training to help you succeed. At Detroit Community Solutions, we're committed to empowering local talent and fostering professional growth. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of downtown Detroit.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for response time and customer satisfaction
- Utilize CRM systems to document interactions and track customer history
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Ability to work in a fast-paced environment while maintaining composure
- Positive attitude and commitment to teamwork
- Reliable transportation to downtown Detroit location