Job Description
Join TechHub Solutions, a leading tech services firm in San Jose, as an Entry-Level Customer Service Associate. We're seeking motivated individuals with no prior experience to join our dynamic team and build foundational skills in client interaction and tech support. Enjoy competitive pay, comprehensive training, and growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders and troubleshoot basic technical issues
- Maintain accurate customer records in CRM systems
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing training programs to enhance skills
- Support marketing initiatives through customer engagement
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal communication skills
- Basic computer literacy and internet proficiency
- Ability to learn new technologies quickly
- Positive attitude and willingness to grow
- Availability for flexible scheduling including weekends
- Passion for helping others and solving problems