Job Description
Join our dynamic team immediately as a Customer Service Specialist in Dallas! We're seeking passionate individuals to deliver exceptional client experiences while supporting our rapidly growing tech solutions portfolio. This urgent opening offers competitive compensation, comprehensive benefits, and rapid onboarding. Perfect for motivated professionals ready to make an immediate impact in a collaborative, fast-paced environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements for enhanced customer experience
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech/SAAS industry
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting aptitude
- Positive attitude and resilience under pressure
- Available for immediate start and flexible scheduling