Job Description
Join our dynamic team at NexGen Solutions Inc. as a Part-Time Customer Service Specialist in Raleigh, NC! We're urgently seeking passionate individuals to deliver exceptional customer experiences while supporting our innovative tech solutions. This flexible role offers competitive pay, growth opportunities, and the chance to be part of a forward-thinking company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex problems
- Identify upsell opportunities and recommend relevant solutions
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting knowledge
- Available to work evenings and weekends as needed