Job Description
Join our dynamic team immediately as a Customer Service Specialist at Omaha Connect Solutions! We're seeking passionate individuals to deliver exceptional support experiences while growing their careers in a fast-paced environment. Perfect for those ready to start without delay – training begins this week!
Why You'll Love This Role:
• Immediate start with comprehensive onboarding
• Competitive compensation with performance bonuses
• Modern downtown Omaha location with free parking
• Comprehensive benefits package (medical/dental/vision)
• Career advancement opportunities
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using Salesforce CRM with 99% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction scores above 95%
- Participate in weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with high accuracy
- Flexible availability including evenings and weekends
- Must pass background check and drug screening