Job Description
Join Our Team Immediately in Colorado Springs! Frontier Communications is seeking dynamic Customer Service Specialists for direct hire positions. We're hiring now to support our growing customer base in the Colorado Springs area. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – full training provided!
Why Apply Today?
- Start your new career in as little as 1 week
- Medical, dental, and vision insurance after 30 days
- 401(k) with company match
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, chat, and email
- Process service orders and account modifications
- Upsell products and services based on customer needs
- Maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics and quality standards
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows OS
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends
- Pass background and drug screening