Job Description
Join our dynamic team at Apex Solutions Group in Raleigh, NC! We're seeking a highly motivated Customer Service Specialist to fill an immediate full-time position. As a key member of our support team, you'll deliver exceptional client experiences while driving our mission of excellence. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Start date: Immediate!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex technical issues using proprietary CRM software
- Collaborate with sales and technical teams to ensure seamless client experiences
- Maintain detailed client interaction records in Salesforce
- Identify upsell opportunities and contribute to revenue growth
- Train on new products/services monthly to maintain expertise
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced setting
- High school diploma required; associate degree preferred
- Must pass background check and drug screening