Job Description
Join our award-winning team at Coastal Solutions Inc., a leading provider of innovative customer experience solutions in sunny San Diego! We're seeking dynamic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture that values your contributions. If you're passionate about helping others and thrive in fast-paced environments, this is your opportunity to shine!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our flagship software platform
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues effectively
- Maintain detailed knowledge of product features and service protocols
- Contribute to process improvement initiatives
- Uphold company standards for quality assurance metrics
Qualifications
- Minimum 1 year customer service or technical support experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in a high-volume environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including weekends