Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking motivated professionals to deliver exceptional support to our clients in Portland's thriving tech sector. This is your chance to start a rewarding career immediately with competitive benefits and growth opportunities. Apply today and become part of our innovative team!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product training
Qualifications
- Minimum 1 year customer service experience
- Strong problem-solving and communication skills
- Proficient in CRM software (Salesforce experience preferred)
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Valid Oregon driver's license if field visits needed